Refund Guarantee

Refund Guarantee for 45 Days
If you are not so satisfied with the product, you can return the package to us within 45 workdays from your payment at your cost. We will offer a full refund or change the product at your request after we receive the package. However, please make sure that the package meets the following requirements: First, the product hasn’t been used, quality problems not included. Furthermore, there is no quality problem due to abuse or misuse. What’s more, the accessories and outer package are intact.
If you received a wrong product, a product with any quality problem, or too different from description on FadBus.com to accept, you can also return the product within 45 workdays from your payment at our cost. We can give you a full refund or change the product at your request after we received the package and confirmed the issue.
If it is our or logistic company’s fault, or the customs policy that lead to a failure on receiving within 45 days after your payment, we would fully refund you unconditionally. However, if it is because incorrect information has been left by customer or rejection or unclaimed in time; we won’t be responsible for the problem. Please understand that.

1 Year after-sales service
If there is any problem with the product within one year from your payment, you can send it back to us for a free repair. The transport costs for returning the product will be paid by you instead of us. After confirming the problem is not caused by misuse, we will transport the repaired product to you at our cost. If the problem is caused by misuse indeed, you may have to pay the transportation costs to get the product back.

Lifetime online technical support
If there is any problem with the product during its service life, please feel free to contact us. Specialized technical staff will provide you with online technical support. Please understand that we can only solve the problem but will not accept the returned product if you have used it for more than a year.